Thank you for shopping at Rie’s.

We strive to provide you with high-quality products and exceptional service. However, we understand that sometimes things may not go as planned.

Return and Exchange Policy

To be eligible for a return or exchange, your item must be:

• Unworn: The item must not have been worn, used, or altered in any way.
• Unwashed: The item must not have been washed or dry cleaned.
• Unaltered: The item must not have been altered or repaired in any way.

To initiate a return or exchange, please follow these steps:

1. Contact Us: Contact our customer service team within 7 days of receiving your order. Provide your order number, a brief description of the issue, and clear images of the product.
2. Shipping: Ship the item back to us at the address provided by our customer service team. You will be responsible for the shipping costs.
3. Inspection: Upon receipt of the returned item, we will inspect it to ensure it meets our return criteria.
4. Processing: Once your return is approved, we will process your refund or exchange.

Please note:

• We cannot accept returns or exchanges for items that are not in their original condition.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable.
• For damaged or defective items, please provide clear images of the damage as proof.
• We reserve the right to refuse returns or exchanges that do not meet our return policy.

If you have any questions or concerns, please don’t hesitate to contact our customer service team.